Suggestions for Improvement in Communication for Law Library

I worked with a team to identify issues with communication practices for a local law library and made recommendations for future practice within the client organization. The client wanted us to analyze their communication practices, including, but not limited to, the communication of policies and procedures throughout their five branches.  We gathered data through interviews, and conducted interpretation sessions, and created models of their communication flow, and an affinity wall to visualize this analysis. These processes, and our findings can be found in an anonymized version of our report here.